The safety and health of our guests and employees is our top priority. This Health and Safety Plan was developed and designed to protect guests and employees from potential exposure to COVID-19. This plan is a living document that will be adjusted as needed based on the implementation of new programs, guidance from the CDC or mandates from federal, state and local government agencies.
Temperature Checks on Guests
Guests will self-certify that they do not have a temperature, are not ill and have not been exposed to someone who is ill.
Check the Temperature of Employees
Employees will self-certify that they do not have a temperature when they arrive for work.
Guests Shared Responsibility:
If you are ill, or have been exposed to others who have been ill, please do not enter the vehicle.
Social Distancing Protocols:
Reduce vehicle capacity:
We will reduce the capacity by limiting the number of guests on each vehicle to reduce group sizes and maximize the space available to each guest. Capacity on our vehicles will be reduced to ensure that there is plenty of room for social distancing.
We will reconfigure seating on our vehicles to ensure plenty of distance between seated guests. In areas where strangers are seated together, seats will be blocked off to promote social distancing between guests. Strategies for separating guests may include empty rows and/or leaving empty seats between guests in vehicles.
Only one person per seat pair unless traveling guests are traveling together and opt to sit together.
Sanitation and Disinfection Protocols:
Guests are encouraged to wash their hands at all stops equipped with handwashing stations, upon arrival and before departure.
Hand sanitizer is available in the vehicle and guests are encouraged to bring their own as well. To maximize the sanitization of our vehicle rails, we’ll encourage the use of hand sanitizer before entering and exiting a vehicle.
We are significantly increasing our efforts to sanitize and disinfect all high touch points such as doorknobs, handles, switches, rails, seats, armrests, etc.
Throughout the day, our employees will spray or wipe down high touch points according to CDC guidelines to provide a safe and sanitary ride.
Our cleaning team will complete a deep disinfecting of each vehicle nightly after each use.
Our staff will continuously monitor and sanitize restrooms. A disinfectant spray will be available on the vehicle to disinfect the restroom as needed.
Employee Personal Protective Equipment (PPE)
Every employee/driver will be provided a kit featuring a face mask, hand sanitizer and gloves if available to use during their shift. Kits can be refreshed daily or as otherwise needed.
Contactless Reservation System
Our online booking system will provide a contactless booking experience. This will allow us to track ridership and reach out to guests via email or text message in the event a trip needs to be canceled or rescheduled.
Guest On-boarding Communication, Signage & Training Protocols:
Guest On-Boarding Communication
Guests will received on-boarding communication from the driver/employee explaining how they can stay safe and have a great ride by following our basic social distancing and hygiene guidelines.
Signage reminding guests to practice social distancing and good hand hygiene will be displayed conspicuously throughout the vehicle.
Mandatory COVID-19 Training for all employees
We’ll require all of our employees to participate in training instructing them how to stay safe and keep our guests safe.